Store Policy

Delivery

Delivery times are approximate and are not guaranteed.

Weather conditions, generalized inventory shortages or even peak periods can lengthen delivery times.

In case of out of stock, C.L.V. undertakes to contact you as quickly as possible and to inform you of possible delays.

Note that:

The buyer assumes the risk of loss as soon as the package is handed over to the courier service which will ensure delivery.

Unless there is a delivery error, delivery charges are non-refundable.

Once your order has been placed, you have 24 hours to make a change to your order. (size, color, quantity)

After this time, the order will be shipped and cannot be canceled.

In addition, customs charges may be added and are at the buyer's expense.


Confidentiality

We collect information during the ordering process on our store.

While you are visiting our site, we will monitor:

Products you have viewed . We use them to, for example, display products that you have recently viewed.

Shipping address : we'll ask you to enter it to estimate shipping costs before you place an order, and to ship the order to you!

When you buy from our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number and payment / credit card details.

This information will be used for:

  • Send you the information of your order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Comply with any legal obligation.
  • Improve the offers of our store.
  • Send you messages for promotional purposes, if you choose to receive them.

* We also keep comments or reviews, if you choose to send them.

Who has access to the data?

Only the business owner has access to the information you provide to us and agrees to, under no circumstances, share or make it public.